|Returns / Exchanges Information
We stand behind all of our manufacturers' product guarantees. Warranty time frames vary from manufacturer to
manufacturer, which include but are not limited to the replacement of defective parts, missing parts, or
replacement of like item. Our products are guaranteed for standard use of the product in its intended environment.
Please click on the Product Guarantee link on the page of the item you ordered to determine the exact warranty information,
or feel free to contact our customer service department by email.
Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are
not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is
returned in new, unused and resalable condition inside its original packaging. All returns are subject to a restocking
fee for each individual product as defined in our Return and Exchange Policy .
Return And Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have
set specific guidelines to ensure a quick and hassle-free return and exchange process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL
YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
If you are not satisfied with your purchase, you can return or exchange the product according to the return policy
found of the product page in which you made this purchase.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit
or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the
product, less a 15% restocking fee. If you are returning a product that was originally purchased with
a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund.
Please contact customer service by email for further instructions on how to process your return.
In the unlikely event that there was an error on our part, please call us within 30 days and we will send you the
correct product, replacement product, or replacement parts at no cost to you.
Sending Your Return Or Exchange
After calling to receive a RMA(Return Merchandise Authorization) number and return address information,
you will need to prepare your item for shipment. Pack the item to be returned securely in the original carton.
Inside the box, please include your contact information, the order number and the reason for the return. Also
note what you would like done (refund, new product shipped, etc.). On the outside of the box, write the RMA number
and the appropriate address that was given to you by the customer service specialist. Make sure that the package
is fully sealed before shipping.
We ask that the item be shipped either UPS, Fedex, USPS Priority Mail with Delivery Confirmation, or Insured Parcel Post.
Using one of these methods will allow the package to be traced and also make the credit process go much quicker.
We are not responsible for packages that are lost or damaged.